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Privacy Policy

Privacy Policy & GDPR Statement

Removals & House Clearance Services
Moss Heir Estates
 
Moss Heir Estates is committed to protecting your personal data and handling all removals and house clearance work with discretion and care. This policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 
1. Data Controller
  1. Moss Heir Estates is the data controller responsible for personal data processed in connection with removals, house clearances, storage, and related services.
2. Personal Data We Collect
In providing removals and house clearance services, we may collect:
  1. Names, addresses, email addresses, and telephone numbers
  2. Property addresses for collection, delivery, or clearance
  3. Billing and payment information
  4. Details of authorised contacts (e.g. landlords, executors, agents, solicitors)
  5. Inventories, photographs, or item descriptions where required
  6. Communications between you and us (email, phone, messages)
3. How We Use Your Personal Data
We use personal data to:
  1. Arrange and carry out removals and house clearances
  2. Communicate with customers and authorised third parties
  3. Prepare quotations, inventories, and invoices
  4. Manage access to properties, including vacant or probate properties
  5. Comply with legal, insurance, and accounting requirements
  6. We do not sell or use your personal data for marketing purposes.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
  1. Performance of a contract or service agreement
  2. Legitimate business interests in delivering removals and clearance services
  3. Legal obligations, including record-keeping and insurance
5. Data Sharing
We may share personal data only where necessary, including with:
  1. Authorised third parties such as executors, agents, landlords, or solicitors
  2. Insurers, in the event of a claim
  3. Accountants or professional advisers
  4. Regulatory or legal authorities where required by law
  5. All third parties are required to handle personal data securely.
6. Data Security
  1. Personal data is stored securely in digital or paper format.
  2. Access is restricted to authorised personnel only.
  3. Reasonable measures are taken to protect against loss, misuse, or unauthorised access.
7. Data Retention
  1. Personal data is retained only for as long as necessary to fulfil contractual, legal, or insurance obligations.
  2. Records may be kept longer where required in relation to disputes, claims, or regulatory requirements.
8. Your Rights
Under UK GDPR, you have the right to:
  1. Request access to your personal data
  2. Request correction of inaccurate data
  3. Request deletion of data where legally permitted
  4. Object to or restrict processing
  5. Requests can be made using the contact details below.
9. Contact Details
For data protection or privacy enquiries:
  1. Moss Heir Estates
  2. Email: info@mossheirestates.co.uk
  3. Phone: 07399777286
10. Policy Updates
  1. This policy may be updated from time to time. The most current version will always be available on our website.